Cancellation Policy
Important Notice About Appointment Attendance
Effective 4/1/23
Clients will be notified of the “Appointment Attendance Policy” at the time of initial registration. All clients must leave a credit card on file to reserve appointments. As a courtesy to our staff and other clients, we require a minimum of 24-hour advance notice of all appointment reschedules or cancellations. Clients who fail to present for a scheduled appointment without contacting the practice to reschedule or cancel the appointment 24 hours in advance will be considered a “no-show.” Three “no-shows” may result in termination from our practice.
When you cancel or reschedule on short notice, we not only lose your business but the potential business of other clients that desired treatments at our spa. Therefore, we ask for your consideration and that you kindly give us a 24-hour notice if you are unable to keep your appointment or need to reschedule your service for any reason. A fifty-dollar ($50.00) appointment fee will be charged to your account if 24-hour notice is not given for all reschedules or cancellations.
IMPLEMENTATION:
If a client fails to be compliant with our policy the following steps may be taken:
- 1st & 2nd Occurrence – Client will be charged a $50 cancellation fee.
- 3rd Occurrence – At our discretion, client may receive a termination letter from our care in the mail. Client will be charged a $50 cancellation fee.
REFUND POLICY
All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physician’s note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.
In the event that there is an allergic reaction to a product you purchased from us, you may exchange it within 14 days of the original purchase date for spa credit. Requests must accompany a valid receipt for an exchange or credit.
Testimonials
I was really impressed with how Kisha mapped out my face before she injected my Botox. I have had Botox at other places and have never experienced this. Her experience and treatment process truly put me at ease during my appointment. I will definitely be back!
I have been extremely satisfied with my experiences at Revive! The front desk staff is extremely friendly when you arrive. Jodi, who I receive my Dysport injections from, is SO nice and very knowledgeable! My questions never go unanswered!
I drove two hours from my home, past Iowa City and Cedar Rapids, to Revive for toxin and lip filler. I have done my research on injectables for a while now and was impressed with Revive’s website. Professional and appealing!
I love the privacy of the relaxation area so we aren’t awkwardly sitting together in the open lobby, especially when I was nervous before my first appointment! Oh, and your treatment rooms are awesome. I’ve been to specialists’ offices that were tiny and cramped in comparison.
Great experience!! Felt very comfortable and welcomed. Would recommend this Spa to anyone who wants to be pampered and come out looking great!
Everyone at Revive is so professional and kind. They are so informative and knowledgeable. I have never felt any pressure to do anything, if anything, they tend to start small and make sure their clients are happy and getting what they want! They are amazing! I cannot say enough great things about them!